Tuesday, September 17, 2013

Coffee Time - September Minutes

Coffee Time Minutes September Who we are? Small and Home Business owners meeting to build relationships from other SBO’s. What is CT? Relatively casual meeting group, where you can network, talk about business ideas and strategies, and learn from one another. Where? Tuggerah’s Zenith Centre. When? At 10.30 am on the 2nd & 4th Wednesdays of the month. Arrival 10.25 am for 10.30 am start. (Runs for about 1 hour) Update on our Raffle? Today we raised $11. Over the past 4 years we have raised $2000 for the prevention of suicide. This year we will continue with our Raffles and donation to Iris Foundation. This year we will do a raffle again for the Iris Foundation. We will be looking for prizes/donations up to the value of $10. Its will be up to you if you would like to participate and none should feel obliged. Tickets will be $2 each, or three for $5. Coffee Time Networking: • Coffee Time – 9th October • Coffee Time – 13th November • Coffee Time – 11th December + Christmas Luncheon Other Networking: • BWC (Business Women’s Connect) Ladies Luncheons on once a month. For more information contact Kym Williams • SWN (Success Women’s Network) Ladies luncheons are on once a month at The Edge Café, Zenith. For more information contact Corrine • B2B Networking - contact Suzy or Lyn for more information. • SBNG – meetings on Fridays around the coast. Meet at Tuggerah on the 3rd Friday of the month. For more information check out the website. Education • The BEC runs courses and mentoring for home and small businesses. For assistance contact Darren, Debbie or Lynne • BEC also has a membership aswell Wins Nicolette – accepted into the AIPP professional Photography Ted – won his 4 yr court case Leanna – two new retailers have come on board to sell the candles Simon – assisted a company in getting funding Tarnia – stepped out of her comfort zone travelling overseas Today’s Discussion – open Discussion on Networking, Referrals, and getting feedback Thanks everyone for your participation, hope everyone got something out of it. Planningwerx4u has Business Planning Cds for $50 each, if you would like one please let Tarnia know. Today we raised $19 for Iris Foundation. Thanks and see you next time NEXT MEETING: 9th October 2013 - Arrive 10.25am for 10.30 start – sharp The Edge Café, Zenith Centre, Tuggerah

Coffee Time - August Meeting

Coffee Time Minutes August Who we are? Small and Home Business owners meeting to build relationships from other SBO’s. What is CT? Relatively casual meeting group, where you can network, talk about business ideas and strategies, and learn from one another. Where? Tuggerah’s Zenith Centre. When? At 10.30 am on the 2nd & 4th Wednesdays of the month. Arrival 10.25 am for 10.30 am start. (Runs for about 1 hour) Update on our Raffle? Today we raised $21. Over the past 4 years we have raised $2000 for the prevention of suicide. This year we will continue with our Raffles and donation to Iris Foundation. This year we will do a raffle again for the Iris Foundation. We will be looking for prizes/donations up to the value of $10. Its will be up to you if you would like to participate and none should feel obliged. Tickets will be $2 each, or three for $5. Coffee Time Networking: • Coffee Time – 11th September • Coffee Time – 9th October • Coffee Time – 13th November • Coffee Time – 11th December + Christmas Luncheon Other Networking: • BWC (Business Women’s Connect) Ladies Luncheons on once a month. For more information contact Kym Williams • SWN (Success Women’s Network) Ladies luncheons are on once a month at The Edge Café, Zenith. For more information contact Corrine • B2B Networking - contact Suzy or Lyn for more information. • SBNG – meetings on Fridays around the coast. Meet at Tuggerah on the 3rd Friday of the month. For more information check out the website. Education • The BEC runs courses and mentoring for home and small businesses. For assistance contact Darren, Debbie or Lynne • BEC also has a membership aswell Today’s Discussion – Open Discussion Thanks everyone for your participation, hope everyone got something out of it. Planningwerx4u has Business Planning Cds for $50 each, if you would like one please let Tarnia know. Today we raised $19 for Iris Foundation. Thanks and see you next time NEXT MEETING: 11th September 2013 - Arrive 10.25am for 10.30 start – sharp The Edge Café, Zenith Centre, Tuggerah

Thursday, August 1, 2013

Coffee Time Minutes - July 2013

Who we are? Small and Home Business owners meeting to build relationships from other SBO’s. What is CT? Relatively casual meeting group, where you can network, talk about business ideas and strategies, and learn from one another. Where? Tuggerah’s Zenith Centre. When? At 10.30 am on the 2nd & 4th Wednesdays of the month. Arrival 10.25 am for 10.30 am start. (Runs for about 1 hour) Update on our Raffle? Today we raised $19. Over the past 4 years we have raised $2000 for the prevention of suicide. This year we will continue with our Raffles and donation to Iris Foundation. This year we will do a raffle again for the Iris Foundation. We will be looking for prizes/donations up to the value of $10. Its will be up to you if you would like to participate and none should feel obliged. Tickets will be $2 each, or three for $5. Coffee Time Networking: • Coffee Time – 14th August – Tarnia away, but still on • Coffee Time – 9th October • Coffee Time – 13th November • Coffee Time – 11th December + Christmas Luncheon Other Networking: • BWC (Business Women’s Connect) Ladies Luncheons on once a month. For more information contact Kym Williams • SWN (Success Women’s Network) Ladies luncheons are on once a month at The Edge Café, Zenith. For more information contact Corrine • B2B Networking - contact Suzy or Lyn for more information. • SBNG – meetings on Fridays around the coast. Meet at Tuggerah on the 3rd Friday of the month. For more information check out the website. Education • The BEC runs courses and mentoring for home and small businesses. For assistance contact Darren, Debbie or Lynne • BEC also has a membership aswell Today’s Discussion Simon Calder on What Businesses should have. What Ever Business Should Have Product/Service What products and/or services do you sell? Business & Marketing Plan Financial Forecasts Advisers/Mentors Have you got an accountant, financial advisor and/or coach? Exit Strategy Are you going to sell the business? Is the business going to pay you an income in retirement? What is the worst possible thing that could happen to your business? Running the Business Commitment What hours/days are you going to operate? How long do you intend to work in the business? Management What is your management style? What systems does the business need - Software required – CRM, invoicing, cash management? How will you involve the team? Sales Who is your sales force? Unique Selling Proposition (USP) Are you selling on price, features or benefits? Make it easy for your clients to buy from you Prospecting How many customers do you need? What is your conversion rate? How many prospects do you need to produce enough customers? When and how are you going to find your prospects? Marketing Referral marketing Educate your clients Benchmarking Get feedback from your customers Pros & cons of send out a newsletter/information nights to your customers and prospects Networking Form alliances with businesses and groups that share your business values What Next Plan your business Open Discussion: • Motivation – be motivated • Get a mentor or two • Have a business plan • Make sure you have a financial planner, accountant, bookkeeper, solicitor • Marketing plan – strategies for the future • Set your office hours • Set to do lists • A strategy or plan – where do I want my business to be in 12 months, 3 yrs, 5 yrs, 10 yrs • What systems can I put in place to make my business work efficiently and effectively • Get a good CRM system (Client Relationship Management) • Utilize a invoicing system – office 365, word, excel, xero, myob, quicken • Network and build relationships with people who can refer and work together with you • Know your worth • Know your conversion rate • How many people do I need to meet or talk to , to then turn into clients • Look at price – am I selling for the right price? What is my price? What do I need an hour to cover the expenses of the business • Make it easy for clients to deal with you • Have a deadline to get back to clients • Keep clients informed • Keep stats on marketing, networking, mail outs, phone calls • Build relationships, but know it can take 6 months to 2 yrs for a referral • Educate your clients, business associates, family and friends on what kind of clients you need or want • Benchmark your business against others, so you know if your on track • Be mindful that your time is valuable • Get feedback from clients – good and bad • Update social media regularly • Build your social networking • Plan plan plan Thanks Simon for sharing your knowledge. Thanks everyone for your participation, hope everyone got something out of it. Planningwerx4u has Business Planning Cds for $50 each, if you would like one please let Tarnia know. Today we raised $19 for Iris Foundation. Thanks and see you next time NEXT MEETING: 14th August 2013 - Arrive 10.25am for 10.30 start – sharp The Edge Café, Zenith Centre, Tuggerah

Wednesday, May 8, 2013

Coffee Time Minutes - 8th May 2013


Who we are?
Small and Home Business owners meeting to build relationships from other SBO’s.

What is CT?
Relatively casual meeting group, where you can network, talk about business ideas and strategies, and learn from one another.

Where?
Tuggerah’s Zenith Centre.

When?
At 10.30 am on the 2nd & 4th Wednesdays of the month. Arrival 10.25 am for 10.30 am start. (Runs for about 1 hour)

Apologises:
Kellie, Kate, Sharyn, Simon, Bev

Update on our Raffle?
Today we raised $21.80 for the Iris Foundation in 2013. Over the past 4 years we have raised $2000 for the prevention of suicide.

This year we will continue with our Raffles and donation to Iris Foundation. This year we will do a raffle again for the Iris Foundation. We will be looking for prizes/donations up to the value of $10. Its will be up to you if you would like to participate and none should feel obliged. Tickets will be $2 each, or three for $5.

Coffee Time Networking:
• Coffee Time – 12th June
• Coffee Time – 10th July
• Coffee Time – 14th August
• Coffee Time – 9th October
• Coffee Time – 13th November
• Coffee Time – 11th December 
 Coffee Time Christmas Luncheon - 12th at Wyong Race Day

Other Networking:

• BWC (Business Women’s Connect) Ladies Luncheons on once a month. For more information contact Kym Williams
• SWN (Success Women’s Network) Ladies luncheons are on once a month at The Edge Café, Zenith. For more information contact Corrine
• B2B Networking - contact Suzy or Lyn for more information.
• SBNG – meetings on Fridays around the coast.
      - Meet at Umina 1st Friday of the month
      - Meet at East Gosford 2nd Friday of the month
     - Meet at Tuggerah 3rd Friday of the month.
     - Meet at Erina 4th Friday of the Month.
      • For more information check out the website.


What’s coming up?
• Wednesday the 22rd May – Gurney Financial Services is holding a Biggest Morning Tea for Cancer Foundation. Gold coin donation. Raffles and YIAH will be here. Feel free to donate to a good cause.
• Buy Local Festival – 24th and 25th May at Erina’s Impact centre. To book in contact Lyn or Suzy
• Buy Local Cup – Thursday the 12th December. Coffee Time has booked a table. To register on our table for the Christmas party, please contact Tarnia. Payment due in October.

Buy Local Festival 2013
• Buy local festival will be on the 24th and 25th of May at Erina’s Impact Centre
• Free to attend.
• To have a stall contact Suzy or Lyn on 4592 8550 – a few stalls left
• $195 + GST will cover you for the conference, all courses, networking event, dinner and drinks, and key note speaker.

Education
• The BEC runs courses and mentoring for home and small businesses. For assistance contact Darren, Debbie or Lynne
• Courses coming up are:
• Social Media Domination for small business – advanced – 15th May
• Grants Writing, Fundraising and Volunteer Management – 22nd May
• Business Planning for Growth – Part A – 29th May
• Business Planning for Growth – Part B – 5th June
• Get your business noticed online – 12th June
• Modern selling Techniques – Part A – 19th June
• Modern Selling Techniques – Part b – 26th June
• Marketing Roadmap to Success – 17th July
• BEC also has a membership aswell

Today’s Attendees

Tarnia Gurney
Gurney Financial Services www.gurneyfinancialservices.com.au
Planningwerx4U www.planningwerx4u.com.au

Dawn
Iris Foundation www.irisfoundation.org.au

Rachel Dillon
Promo Creative promocreative1@gmail.com

Chris Macauley
Macauley by design www.maculeybydesign.com.au
Rodney Nobel
Wyong Shire Real Estate www.wyongshirerealestate.info

Dean Brown
LJ Hooker Finance Info@HomeLoansandFinance.com.au

Grant Pavett
CFS Group www.cfsgroup.com.au

Lyn Thompson
LBH Promotions & B2B www.b2bwithatwist.com.au

Rowena Newton
Pardyline Networks www.pardyline.com.au

Wins
Tarnia – shed 20 kilos
Tarnia – successfully completed her ADFS 3, fully qualified adviser.
Rachel – Completed RSA & RCG certificates this week
Grant – put on more staff
Rowena – competed in an adventure camp


Today’s Discussion – Grant Pavett – Accounting and tax Time

• Quote – Failing to plan, is planning to fail.
• Tax planning – meet with your accountant prior to June 30th
• Discuss changes in your business or income
• Discuss figures – estimate income, expenses, profit and loss, tax
• Discuss management of tax and prepayments, super and PAYG
• Identify opportunities
• Look at the bigger picture – needs, wants and plan for future years
• Look at super funds
• Look at what you can contribute
• Look at entities – partnerships, sole traders, companies
• Look into whether you can split income
• What expenses you can claim
• Tax breaks
• Small business deductions
• Tax offsets
• Look at what changes in the law may affect you
• Any bought or sold investments – any CGT
• Car deductions – new car, kilometers, petrol etc.
• Look at the flood and fire levies and how they affect you
• Look at Medicare levy and health benefits
• When to contribute to super and how much
• Make sure your complaint with the laws
• What you have to know as an employer, employees, sub-contractor, sole trader, company, partnership – different rules and laws.
• What records to keep
• Payments for staff
• Payments for tax
• Look at your log books
• Look at deductible expenses
• Company owned expenses
• Personal expenses


Thanks everyone for your participation, hope everyone got something out of it.

Planningwerx4u has Business Planning Cds for $50 each, if you would like one please let Tarnia know.

Today we raised $21.80 for Iris Foundation.

Thanks and see you next time

NEXT MEETING: 12th June - Arrive 10.25am for 10.30 start – sharp
The Edge Café, Zenith Centre, Tuggerah

Wednesday, April 10, 2013

Coffee Time Minutes - 10th April 2013


Who we are?
Small and Home Business owners meeting to build relationships from other SBO’s.


What is CT?
Relatively casual meeting group, where you can network, talk about business ideas and strategies, and learn from one another.


Where?
Tuggerah’s Zenith Centre.


When?
At 10.30 am on the 2nd & 4th Wednesdays of the month. Arrival 10.25 am for 10.30 am start. (Runs for about 1 hour)


Apologises:
Kellie
Jayne
Grant
Rodney
Toni
Julie


Update on our Raffle?
Today we raised $18, bringing the total this year raised $63 (including this week’s total) for this year for the Iris Foundation in 2013. Over the past 4 years we have raised $2000 for the prevention of suicide.

This year we will continue with our Raffles and donation to Iris Foundation. This year we will do a raffle again for the Iris Foundation. We will be looking for prizes/donations up to the value of $10. Its will be up to you if you would like to participate and none should feel obliged. Tickets will be $2 each, or three for $5.


Coffee Time Networking:
• Coffee Time – 12th June
• Coffee Time – 10th July
• Coffee Time – 14th August
• Coffee Time – 9th October
• Coffee Time – 13th November
• Coffee Time – 11th December + Christmas Luncheon


Other Networking:

• BWC (Business Women’s Connect) Ladies Luncheons on once a month. For more information contact Kym Williams
• SWN (Success Women’s Network) Ladies luncheons are on once a month at The Edge Café, Zenith. For more information contact Corrine
• B2B Networking - contact Suzy or Lyn for more information.
• SBNG – meetings on Fridays around the coast. Meet at Tuggerah on the 3rd Friday of the month. For more information check out the website.


What’s coming up
• Buy Local Festival – 24th and 25th May at Erina’s Impact centre. To book in contact Lyn or Suzy


Education
• The BEC runs courses and mentoring for home and small businesses. For assistance contact Darren, Debbie or Lynne
• Courses coming up are:
• Social Media Domination for small business – the basics – 1st May
• Social Media Domination for small business – advanced – 15th May
• Grants Writing, Fundraising and Volunteer Management – 22nd May
• Business Planning for Growth – Part A – 29th May
• Business Planning for Growth – Part B – 5th June
• Get your business noticed online – 12th June
• Modern selling Techniques – Part A – 19th June
• Modern Selling Techniques – Part b – 26th June
• Marketing Roadmap to Success – 17th July
• BEC also has a membership aswell


Today’s Attendees

Tarnia Gurney
Gurney Financial Services www.gurneyfinancialservices.com.au
Planningwerx4U www.planningwerx4u.com.au

Bev and Dawn
Iris Foundation www.irisfoundation.org.au

Rachel Dillon
Promo Creative promocreative1@gmail.com

Simon Calder
BVO Hunter/Central Coast

Chris Macauley
Macauley by design www.maculeybydesign.com.au

Nicolette Gregory
Artistique Photography www.artistiquephotographybynicolette.com.au

John Christoforou
Green Index - Email john.christofou@gmail.com

Ann O’Kell
Oven & BBQ Cleaning – Wyong www.overnbbqcleaning.com.au

Shan Lawson
Personal Coaching www.centrefieldcoaching.com.au

Lynne Harris
BEC – www.ccbec.org.au

Kate Morris
Independent Consultant www.yiah.com.au

Lyn Thompson
B2B, LBH Promotions www.b2bwithatwist.com.au


Wins

Simon – has another new business – distribution of water and air purifiers
Kate – became a bronze leader and has signed up 39 people to YIAH
Bev – Northern Lakes Rotary has been give the go ahead to assist the intervention centre
Dawn – Slither and Slumber has raised approximately $20K
Shan – ran a success business networking event and is running another one in may.


Today’s Discussion
Continuation from last meeting
10 ways to improve your business – By Toyne Business Associates

1. Hold information nights or demonstrations of your product or service.
This has a similar effect as a newsletter, but allows personal contact. It also allows your customers to bring a friend along!!

2. Plan your business. Set goals, both business and personal, and refer to them regularly.
There are many clichés advocating the benefits of planning and setting goals, suffice to say……..if you do not know where you are going or how you are to get there, there is not much chance of making it!!!!!

3. Benchmark every aspect of your business.
This involves comparing anything you can about the operations or results of your business against industry average figures. You can even do this by comparing your results from year to year, or by comparing yourself to successful businesses in your industry.

This provides you with countless opportunities to improve your business.

4. Put systems in place wherever you can in your business.
This will not only improve the profits in your business but also allow it to manage growth. You can improve the quality of your operations and output. You will also be able to have your team members undertake tasks that you currently do yourself.

Basically, it will free up your time and ensure that the things that need to be done in your business are done.

5. Get feedback from your customers.
It is often not such a bad thing for your business to get a complaint……it lets you know what is wrong with your business. Most unsatisfied customers do not bother to tell you when something is wrong.

By putting in place a system to obtain feedback from your customers you are able to make improvements and really identify how others view you. It might seem scary, but it is invaluable.

6. Form an alliance with another business that has the same target market as you do.

 E.g. Gurney Financial Services and Woodview Home Loans.

You will both be able to market to each other’s client base and provide incentives for customers to deal with you.

One important point is to ensure that the business you form an alliance with is reputable and provides a quality service or product.

7. Get your team involved.
To unlock the full potential of your business you will need the support and help of your team. Give them the power of make decisions and involve them in the planning process. Consider bonuses for achieving agreed business goals.

8. Unlock working capital from within your business.
All business use some sort of working capital requirements. It is often in the form of stock on hand, debtors, creditors or work in progress. Minimising the amount tied up in these areas can provide valuable cashflow for a growing business.

For example, creditors (invoices to be paid) can often be paid by credit card. This not only gives up to another 55 days to pay the account it can also provide you with reward or frequent flyer points.

9. Make your customers feel special.
Start a club for valued customers (hopefully that is all of them) where they can receive benefits. These may include newsletter, information nights, and advance access to product promotions, “exclusive” access to your business or anything else that makes them feel special.

Even send them a thank you card for placing their business with you.

10. Fill in idle time in your business.
What promotions can you run to have customers buy in slow periods?
How can your facilities or assets be used “out of hours”?
What marketing or other beneficial activities can your team be doing in down time?

11. What is the worst possible thing that could happen to your business?
How would you handle it? Do you have insurance? A contingency plan?

Open Discussion
• Hold free webinars
• Combine presentations with other businesses that are in sync with your business
• You plan our holidays, so plan your business
• Weekly meetings – the team gets involved,
• Set goals
• Measure the success of the business
• Use whiteboards
• Test and measure your marketing messages
• Benchmark your business – yr to yr
• Sit down and chat to someone you trust to get honest feedback on your business
• Ask you clients for testimonials
• Ask for feedback – both good and bad. The bad will help you be a better business owner and assist you  not making the same mistake
• Add testimonials to your website
• Ask what you can do better
• Ask your partner if they think you going ok. Talk about it with your life partner
• Accountability – get someone who can make you accountable
• Protect your cash flow
• Try and stay out of debt
• Have appropriate advisers
• Marketing – send out cards
• Send out personalized cards or letters to clients to build rapport. Remember anniversaries, birthdays, etc
• Have an exit strategy
• Business plan should have your exit strategies in there
• Focus on your business – not everything else
• Overcome your fear of failure

Simon has recommended these books to read – apparently very good. They are:
• Chicken soup for the soul
• How to win friends and influence people
• Magic of thinking big

Thanks everyone for your participation, hope everyone got something out of it.

Planningwerx4u has Business Planning Cds for $50 each, if you would like one please let Tarnia know.

Today we raised $18 for Iris Foundation.

Thanks and see you next time

NEXT MEETING: 8th May - Arrive 10.25am for 10.30 start – sharp
The Edge Café, Zenith Centre, Tuggerah

Tuesday, March 12, 2013

Coffee Time Minutes 13.3.13

Who we are? 
Small and Home Business owners meeting to build relationships from other SBO’s.

What is CT?
Relatively casual meeting group, where you can network, talk about business ideas and strategies, and learn from one another.

Where?
Tuggerah’s Zenith Centre.

When?
At 10.30 am on the 2nd & 4th Wednesdays of the month.  Arrival 10.25 am for 10.30 am start. (Runs for about 1 hour)

Apologises:
Kellie
Julie

Update on our Raffle?
Today we raised $18, bringing the total this year raised $18 (including this week’s total) for this year for the Iris Foundation in 2013. Over the past 4 years we have raised $2000 for the prevention of suicide.

This year we will continue with our Raffles and donation to Iris Foundation. This year we will do a raffle again for the Iris Foundation. We will be looking for prizes/donations up to the value of $10. Its will be up to you if you would like to participate and none should feel obliged. Tickets will be $2 each, or three for $5.

Coffee Time Networking:
·         Coffee Time – 10th April
·         Coffee Time – 8th May – Grant Pavett speaking
·         Coffee Time – 12th June
·         Coffee Time – 10th July
·         Coffee Time – 14th August
·         Coffee Time – 9th October
·         Coffee Time – 13th November
·         Coffee Time – 11th December + Christmas Luncheon

Other Networking:
·         BWC (Business Women’s Connect) Ladies Luncheons on once a month. For more information contact Kym Williams
·         SWN (Success Women’s Network) Ladies luncheons are on once a month at The Edge Café, Zenith. For more information contact Corrine
·         B2B Networking - contact Suzy or Lyn for more information.
·         SBNG – meetings on Fridays around the coast. Meet at Tuggerah on the 3rd Friday of the month. For more information check out the website.

What’s coming up
·         Buy Local Festival – 24th and 25th May at Erina’s Impact centre. To book in contact Lyn or Suzy
·         Slither and Slumber – on at Amazement on the 15th March.

Education
·         The BEC runs courses and mentoring for home and small businesses. For assistance contact Darren, Debbie or Lynne
·         Courses coming up are:
·         Setting up a successful online store – 20th March
·         Pricing your product – 3rd April
·         Brilliant results – Improve your content for websites and marketing material – 10th April
·         Social Media Domination for small business – the basics – 1st May
·         Social Media Domination for small business – advanced  – 15th May
·         Grants Writing, Fundraising and Volunteer Management – 22nd May
·         Business Planning for Growth – Part A – 29th May
·         Business Planning for Growth – Part B – 5th June
·         Get your business noticed online – 12th June
·         Modern selling Techniques – Part A – 19th June
·         Modern Selling Techniques – Part b – 26th June
·         Marketing Roadmap to Success – 17th July
·         BEC also has a membership aswell

Today’s Attendees

Tarnia Gurney
Gurney Financial Services www.gurneyfinancialservices.com.au
Planningwerx4U www.planningwerx4u.com.au

Bev and Dawn
Iris Foundation www.irisfoundation.org.au

Jahne Peart
Exploring Names jahne@hotcollections.com.au

Rachel Dillon
Promo Creative promocreative1@gmail.com

Simon Calder
BVO Hunter/Central Coast

Chris Macauley
Macauley by design www.maculeybydesign.com.au

Leeanna
Gem Candles www.gemcandles.com.au
Intimate Whispers www.intimatewhispers.com.au

Nicolette Gregory

Toni Fountain

Christina Fletcher
In2meC Coaching - Email: in2meccoaching@gmail.com

John Christoforou
Green Index - Email john.christofou@gmail.com

Natalie Williams
ET Australia www.etaustralia.com

Paul McCarthy

Patrick Zuluaga

Gennie Nevinson

Rodney Nobel
Wyong Shire Real Estate www.wyongshirerealestate.info

Wins

Patrick – become a Grandfather
Christina – has joined the Insight Health team, working 2 day a week
Iris Foundation – has had advertising on Seafm 2GO Express and NBN
Nicolette – another award for photography
Leanna – her adult app with Itunes being approved
Tarnia – shed 15 kilos
Tarnia - Nominated and Accepted onto the BEC Board and is the secretary.

Todays Discussion

9 ways to improve your business – By Toyne Business Associates

1.    The turnover of your business is made up of just 3 factors;
·         The number of customers you have,
·         The number of times those customers buy from you, and
·         The average value of each sale you make to them

By increasing any of all of these factors… you increase your turnover.

Do you know these figures for your business?
2.       Identify what makes the product or service you sell, different from your competitors... then tell EVERYONE.

Customers buy the differences they perceive. So you need to have them thinking what you want, when they make a buying decision.

3.       Referrals are the most cost effective form of marketing and often provide the most converted leads to sales.

Do you have a system for measuring, rewarding and maximising the referrals to your business?

What networking activities are you involved in enabling you to receive referrals?

Do you ask your current customers for referrals?

4.       Use the first sale to a customer as a lead in for future sales.

It is much easier to sell to an existing customer than to a new one. Identify what further sales you can make to the customer e.g. maintenance items, add on products or more sales of the same product.

5.       Keep a current data base of your existing, past and potential customers.

Not only does this allow follow up sales to be made easily (for previous tip), it allows you to keep in contact with your customers. You can spend your marketing budget efficiently if you can target your customers. It will also allow you to keep your name in the minds of your customers.

6.       Discounting your price focuses customers on the cost of your services. It gives them only one reason to buy from you… and a reason that can and will be matched by your competitors.

Look at adding value to product or services, so that customers can focus on the benefits of dealing with you. This will give customers more reason to buy from you again.

7.       Educate your clients.

Following on from the last tip. The more you tell your clients to enable them to make an informed purchase, the more likely they are to buy from you.. and the more likely that decision to buy won’t be based on price.

8.       Make it easy and fun for your customers to buy from you.

Find out what it is that customers dislike about dealing with businesses in your industry… and design your business so that your customers do not have to deal with those frustrations.

9.       Send out a newsletter to your customers and prospects.

This will help educate your clients, allow you to keep in touch with them, give you additional opportunities to sell to them and position you as an expert in your field.

Your database will allow you to effectively distribute the newsletter… especially if you collect customers’ email addresses.

Open Discussion
·  Testimonials
·  Asking from clients for phone numbers of referrals
·  Asking for referrals from friends and business
·  Networking
·  Identifying businesses that you can assist
·  Identifying businesses that can assist you
·  Paying for referrals
·  Having referral systems in place
·  Personal introduction to new referrals
·  Offering a guarantee
·  Putting in place systems such as a CRM (Client Relationship Manager)
·  Manage past, present and potential clients
·  Keeping in contact regularly with all
·  Sending a card for Christmas on the 26th November or 31st December
·  Disclose and explain what your costs are
·  Be confident
·  Matter of fact
·  Budgets – look at what a personal budget for the business owner is and then look at what the business needs to calculate the exact hourly rate
·  Written agreements or acceptance documents
·  Need to ensure schedule of what the offer is and what costs are involved


Thanks everyone for your participation, hope everyone got something out of it.

Planningwerx4u has Business Planning Cds for $50 each, if you would like one please let Tarnia know.

Today we raised $18 for Iris Foundation.

Thanks and see you next time

NEXT MEETING:                10th April - Arrive 10.25am for 10.30 start – sharp
                                                The Edge Café, Zenith Centre, Tuggerah

Friday, February 15, 2013

Coffee Time Minutes 13.2.13




Who we are?

Small and Home Business owners meeting to build relationships from other SBO’s.



What is CT?

Relatively casual meeting group, where you can network, talk about business ideas and strategies, and learn from one another.


Where?

Tuggerah’s Zenith Centre.


When?

At 10.30 am on the 2nd & 4th Wednesdays of the month. Arrival 10.25 am for 10.30 am start. (Runs for about 1 hour)


Apologises:

Patrick
Kellie
Kathy Bree


Update on our Raffle?

Today we raised $27, bringing the total this year raised $27 (including this week’s total) for this year for the Iris Foundation in 2013. Over the past 4 years we have raised $2000 for the prevention of suicide.

This year we will continue with our Raffles and donation to Iris Foundation. This year we will do a raffle again for the Iris Foundation. We will be looking for prizes/donations up to the value of $10. Its will be up to you if you would like to participate and none should feel obliged. Tickets will be $2 each, or three for $5.


Coffee Time Networking:

• Coffee Time – 13th March
• Coffee Time – 10th April
• Coffee Time – 8th May – Grant Pavett speaking
• Coffee Time – 12th June
• Coffee Time – 10th July
• Coffee Time – 14th August
• Coffee Time – 9th October
• Coffee Time – 13th November
• Coffee Time – 11th December + Christmas Luncheon


Other Networking:

• Wyong Chamber of Commerce has its chamber dinner on the 26th Feburay. For information please contact Karen at the Chamber
• BWC (Business Women’s Connect) Ladies Luncheons on once a month. For more information contact Kym Williams
• SWN (Success Women’s Network) Ladies luncheons are on once a month at The Edge Café, Zenith. For more information contact Corrine
• B2B Networking - contact Suzy or Lyn for more information.
• SBNG – meetings on Fridays around the coast. Meet at Tuggerah on the 3rd Friday of the month. For more information check out the website.


What’s coming up

• Buy Local Festival – 24th and 25th May at Erina’s Impact centre. To book in contact Lyn or Suzy
• Slither and Slumber – on at Amazement on the 15th March.


Education

• The BEC runs courses and mentoring for home and small businesses. For assistance contact Darren, Debbie or Lynne

• Courses coming up are:
• Writing your winning business proposal – 20th Feb
• 50 shades of cash flow – budgeting for success – 13th March
• Setting up a successful online store – 20th March
• Pricing your product – 3rd April
• Brilliant results – Improve your content for websites and marketing material – 10th April
• Social Media Domination for small business – the basics – 1st May
• Social Media Domination for small business – advanced – 15th May
• Grants Writing, Fundraising and Volunteer Management – 22nd May
• Business Planning for Growth – Part A – 29th May
• Business Planning for Growth – Part B – 5th June
• Get your business noticed online – 12th June
• Modern selling Techniques – Part A – 19th June
• Modern Selling Techniques – Part b – 26th June
• Marketing Roadmap to Success – 17th July

• BEC also has a membership aswell


Today’s Attendees

Tarnia Gurney
Gurney Financial Services www.gurneyfinancialservices.com.au
Planningwerx4U www.planningwerx4u.com.au
Bev and Dawn
Iris Foundation www.irisfoundation.org.au

Jahne Peart
Exploring Names jahne@hotcollections.com.au

Rachel Dillon
Promo Creative promocreative1@gmail.com

Simon Calder
BVO Hunter/Central Coast

Chris Macauley
Macauley by design www.maculeybydesign.com.au

Leeanna
Gem Candles www.gemcandles.com.au
Intimate Whispers www.intimatewhispers.com.au

April Izzard
Unique Cleaning Group www.uniquesecurity.com.au

Mark Izzard
Unique Security www.uniquesecurity.com.au

Lynne Harris
BEC – Central Coast Business Enterprise Centre www.centralcoastsmallbiz.com.au

Julie Watson
Ezipix www.ezipix.com.au

Marama Carmichael
Essential Wellbeing http://essentialwellbeingforbusiness.com

Nicolette Gregory
Artistique Photography www.artistiquephotographybynicolette.com.au

Sharyn Burgess
Wyong Neighbourhood Centre www.wyongneighbourhoodcentre.org.au

Toni Fountain
Insight Health www.insighthealthaustralia.com.au

Grant Pavett
CFS Group www.cfsfinancialgroup.amp.com.au

Christina Fletcher
In2meC Coaching - Email: in2mecoaching@gmail.com

John Christoforou
Green Index - Email john.christofou@gmail.com


Wins

Leanna – New business
Leanna – wrote a chapter in a book just released.
Wyong Neighbourhood Centre – Jodie Morgan received the community service award for 2013
Mark – Unique Security moved into their own premises
Mark – New product called UCommand – login from iPhone or iPad and check security at home
Grant – his other business the Travel Wholesale put out its first brochure. All out of Avoca Office.
Marama – is healthier after operation.


Open discussion on Challenges in our businesses.

• Business Proposal’s

• Ask for business
• Make sure you have a structure – use a template.
• Understand what needs to be put in your proposal
• Personalise to each business
• Speak to the BEC they can assist
• How do you present it to a business – email, letter, in person
• Maybe look at printing out and binding it – more professional
• Check spelling and grammar – Australian not USA
• Not everyone like emails, some people need to hold it in their hands, so they can read and write down notes
• Older generation likes paper based
• Research – learn about the business you are going to present a proposal to
• Know who you are sending it too – address to them personally
• No jargon
• Have it proof read.

• Getting Motivated

• Get going
• Plan you day, week, month, year
• Being passionate about what you do
• Get up early, don’t sleep all day
• Set boundaries
• Have a dedicated office, or space at home to work from
• Have a routine
• Set goals and reward yourself when succeeded
• Be honest with yourself
• Do a list of what you need to do each day
• Do the hardest or things you don’t like to do first on your list


Challenges that people are having in their businesses:

• Systems
• Staff
• Getting Customers
• Presenting business proposals
• Growth
• Raising funds
• Cash flow
• New Business
• Time management
• Promotion of self and business
• Starting up
• Software problems
• Networking – no confidence
• Business management
• Referrals

At our meetings we will discuss these challenges. If anyone would like to share their experiences or expertise on these topics feel free.

Thanks everyone for your participation, hope everyone got something out of it.

Planningwerx4u has Business Planning Cds for $50 each, if you would like one please let Tarnia know.

Today we raised $27 for Iris Foundation.

Thanks and see you next time

NEXT MEETING: 13th March - Arrive 10.25am for 10.30 start – sharp

The Edge Café, Zenith Centre, Tuggerah